Sports / Mobile
dt345 collects only the account and payment information needed to run your sessions, process wallet transactions via Nagad or Upay, and keep your account secure. This policy explains exactly what we collect, why we keep it, and what choices you have — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect registration details — your name, email address, mobile number and the payment method you choose to link. For wallet-based transactions using Nagad or Upay, we record the transaction reference, amount and timestamp so your account history stays accurate and any query can be resolved without delay. We also collect device and browser signals — screen size, browser type, session duration — to keep the mobile lobby running correctly across the phones our members use most. We do not sell your personal data to third parties. Where we share information — for example, with payment processors handling your Nagad or Upay transfer — we share only what that processor needs to complete the transaction. We retain account records for as long as your account is active and for a reasonable period afterwards, in line with our internal record-keeping obligations. You can request a summary of the data we hold against your account at any time by contacting our support team through the routes listed on this page. Availability of this service depends on your local law and the eligible region your account is registered under.
This policy covers four distinct areas of your interaction with our platform. Understanding what falls inside and outside its scope helps you know exactly where your data sits and what protections apply. Access and eligibility for each area depend on your local law and eligible region.
All data collected during login, registration and account management — including your email, mobile number and password hash — falls inside this policy. We control how that data is stored and who can request it.
When you move funds through Nagad or Upay, the transaction reference and amount are logged inside your account history. This policy covers how we store and protect those records; the payment processor's own terms govern their handling.
Page visits, session durations and game lobby navigation are recorded as anonymous aggregates to improve how the mobile site loads. This policy covers those logs. No individual browsing trail is sold or shared externally.
Links to external payment processors, studio providers or support tools are outside this policy's direct scope. Those parties operate under their own privacy terms. We recommend reviewing those terms when you interact with any third-party tool.
Your account gives you several direct ways to review and manage the data we hold. Log in and open the account settings page to see the personal details registered against your profile — name, mobile number and linked payment method. If any detail is incorrect, the account settings screen lets you update your mobile number and email directly; for changes to your registered name or identity documents, contact support using the live chat or email route shown in the support section of this page. If you want to understand what transaction records we hold, your account history tab lists every Nagad and Upay entry logged against your wallet. You can request a full data summary or raise a question about how a specific record is being used by writing to our support team. We aim to respond to data queries in a reasonable timeframe, though exact response windows depend on the volume of requests and your eligible region. Deleting your account closes your session data going forward; retention of historical records is governed by our internal policy and applicable local law.
Open the account settings page after logging in to see the personal details and payment methods currently linked to your profile.
Update your mobile number or email directly in account settings. For name or document corrections, raise a request through the support routes listed on this page.
Write to our support team to request a summary of personal data we hold against your account. We handle these requests subject to your local law and eligible region.
If you wish to stop your data being used going forward, contact support to deactivate your account. Historical records are retained as required by our internal record-keeping policy.
If you have a question about this privacy policy, want to raise a data query or need to correct information on your account, use one of the contact routes below. We publish these routes on the site so you can always find them without logging in first.
Open the chat icon on any page of the site to reach our support team directly. Use this route for quick account or data questions tied to your current session.
Send a written data request or privacy question to our support email address, published in the site footer. This route is suitable for formal data summary requests or account correction queries.
The help section inside your account lists self-service steps for common data and privacy questions — including how to update contact details and review transaction records.
We approach data handling as a core part of running a mobile-first platform for Bangladesh. Every account interaction — from logging in on a phone to completing a Nagad transfer — passes through the same data controls. Here is what we keep consistent across all account types.
We use session cookies to keep your mobile login active while you navigate the lobby. You can clear cookies through your browser settings at any time; doing so will end your current session and require a fresh login.
Transaction records for Nagad and Upay are stored inside your account history and accessible only to you and authorised support staff. We do not display full wallet numbers in the account interface.
We keep active account data for as long as your account remains open. After account closure, records are retained for a period consistent with our internal policy and applicable local law before being deleted.
If this policy changes in a way that affects how we handle your personal data, we publish an updated notice on this page. Contact support if you want clarification on any update and how it applies to your account.
These are the questions our members ask about data, account privacy and how to manage personal information on the platform. Each answer reflects the actual controls available in your account.
We collect your name, mobile number, email address and the payment method you register — such as Nagad or Upay. We also record device and browser data to keep the mobile session running correctly. No payment credential is stored in full on your account profile.
We share data only where it is necessary to complete a service — for example, passing a transaction reference to the Nagad or Upay processor. We do not sell personal data. Third-party processors handle only what they need and operate under their own privacy terms.
Log in and open your account settings to view registered personal details. Your transaction history tab shows every Nagad and Upay entry. For a full data summary, write to our support team via live chat or the support email in the site footer.
Mobile number and email updates can be made directly in your account settings. For changes to your registered name or identity documents, contact support using live chat or email. We handle corrections subject to your local law and eligible region.
Yes — the records we hold for Nagad and Upay transactions, including reference numbers and timestamps, fall under this policy. The payment processor's own terms govern their internal handling. Your account history is visible only to you and authorised support staff.
Closing your account stops new data collection going forward. We retain historical records for a period consistent with our internal policy and applicable local law. Contact support via live chat or email if you want details about what is retained and for how long.